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WARRANTY POLICY

To protect the practical interests of customers and improve the quality of after-sales service, MIEN NAM FILTRATION EQUIPMENT TECHNOLOGY COMPANY LIMITED has the following return and exchange policy: 

1. Purpose of the policy 

To ensure the practical rights and interests of customers and improve the quality of after-sales service. MIEN NAM FILTRATION EQUIPMENT TECHNOLOGY will replace the product with a new one of the same type if the product experiences an unresolvable problem due to a manufacturing defect. 

2. Conditions for return and exchange 

The applicable time (calculated from the time of delivery) varies depending on the product.

Conditions:

  • The product must have its original manufacturer's or company seal intact.
  • The product must have been identified as having a technical defect due to the manufacturer.
  • The packaging, shock-absorbing foam, accompanying accessories, and promotional gifts, if any, must be intact.
  • The product must not have cosmetic damage caused by the customer, such as dents, warping, discoloration, scratches, or breakage.
  • The returned product must be accompanied by all relevant documents, including: VAT invoice, warranty card, user manual, purchase receipt, and catalog.
  • The manufacturer's warranty policy applies.

3. Cases where the return/exchange policy does not apply

  • Customers wishing to change the model or type of product without prior notice.
  • Product malfunctions caused by the customer.
  • Custom-made products: Items that are not mass-produced and are manufactured or processed to order with specific dimensions or characteristics (e.g., air filter frames, sewing bags, sludge press cloths, etc.) will not be eligible for return/exchange.
  • Failure to comply with the return/exchange and warranty policy requirements.
  • Customers damaging or affecting the product's appearance.
  • Customers losing accompanying documents, promotional gifts, accessories, or having damaged packaging.
  • Products that are still functioning normally will not be eligible for return/exchange.
  • Products that have exceeded the return/exchange period will not be eligible for return/exchange.

4. Process and Procedures

Contact MIEN NAM FILTRATION EQUIPMENT TECHNOLOGY directly for advice and guidance on the specific return and exchange process from our specialists.

After confirming that the goods are damaged due to a technical fault that cannot be repaired immediately, the exchange or return procedure will be processed within the specified timeframe.